Shipping policy
Shipping Policy
At Norvea, we know your order is worth the wait, but we still try to keep that wait as short as possible. Every order is packed with care so it reaches you quickly and in great shape.
1. Order Processing & Delivery
Orders are processed within 1–2 business days and shipped via standard delivery, arriving in 5–7 business days. You'll receive a tracking number by email as soon as your order ships.
- Orders are processed on business days (Monday–Friday).
- Note: delivery estimates aren't guaranteed. Carrier delays or weather can affect transit times.
2. Order Tracking & Shipping Notifications
As soon as your order leaves our warehouse, you'll get a shipping confirmation email with your tracking number.
- Tracking links usually become active within 24–48 hours of shipment.
- If your tracking hasn't updated after 48 hours, reach out, we're happy to look into it.
- Don't see a confirmation email? Check your spam or promotions folder first.
3. Shipping Delays
We do everything we can to hit our delivery windows, but some things are outside our control. Norvea isn't liable for delays caused by:
- Carrier disruptions or service outages
- Severe weather or natural events
- Incorrect or incomplete shipping information provided at checkout
4. Shipping Address Accuracy
Please double-check your shipping address before completing checkout, we're not responsible for packages delivered to an incorrect address provided at the time of purchase.
- Spot an error right after ordering? Contact us immediately at support@trynorvea.com and we'll do our best to intercept it before it ships.
5. Lost or Damaged Packages
If your order arrives damaged, or you think it's been lost in transit, contact us for a resolution.
Questions About Your Order?
Our support team is here to help. Email us at support@trynorvea.com and we'll get back to you as soon as we can.