Terms of Service

Terms of Service
Terms of Sale

TERMS OF USE AND CONDITIONS OF SALE

IMPORTANT — PLEASE READ THESE TERMS OF SALE ("TERMS" OR "AGREEMENT") CAREFULLY BEFORE ACCESSING, USING, OR ORDERING THROUGH OUR WEBSITE. THESE TERMS INCLUDE DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY (SEE THE "DISCLAIMER OF WARRANTIES" AND "DISCLAIMER OF LIABILITIES" SECTIONS BELOW). THESE TERMS ARE A CORE PART OF OUR AGREEMENT WITH YOU. WE RECOMMEND YOU PRINT AND KEEP A COPY FOR YOUR RECORDS.

Your use of https://trynorvea.com/, including any subdomains, related websites, and mobile applications (together, the "Website"), owned and operated by Norvea ("Norvea," "we," "our," "us"), is governed by the policies, terms, and conditions below. Please read them carefully. We make the Website — including all information, tools, products, and services available on it — available to you, the user, on condition that you accept all terms, conditions, policies, and notices set out here. By accessing, using, or ordering through the Website, you agree to these Terms. If you don't agree with them in full, you're not authorized to use the Website in any way.

You can review the current version of these Terms at any time at https://trynorvea.com/policies/terms-of-service. We may update, change, or replace parts of these Terms by posting the changes to our Website, and it's your responsibility to check this page periodically. YOUR CONTINUED USE OF THE WEBSITE AFTER WE POST CHANGES MEANS YOU ACCEPT THOSE CHANGES.

1. Website Use

By using the Website and agreeing to these Terms, you confirm you're at least the age of majority in your state, province, or country of residence, that you have the legal capacity to enter into a binding contract with us, and that you've read, understood, and agree to this Agreement.

2. Privacy & Security Disclosure

Our Privacy Policy is available at https://trynorvea.com/policies/privacy-policy. It's incorporated into these Terms by reference and forms part of this Agreement.

3. General Conditions and Website User Conduct Restrictions

Every part of the Website is protected by copyright, trademark, and other intellectual property laws. Downloading or using the Website, or any material on it, does not give you any ownership or other rights in it.

You agree not to use, or attempt to use, the Website or any of our products or services for any unlawful purpose, and not to commit or attempt to commit any unlawful act on or through the Website, including but not limited to: (1) hacking or other digital or physical attacks on the Website; (2) posting abusive, vulgar, obscene, or defamatory material; (3) soliciting others to commit unlawful acts; (4) violating any applicable law, rule, or ordinance; (5) infringing our intellectual property rights or those of others; (6) harassing, abusing, or discriminating against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (7) submitting false or misleading information; (8) uploading viruses or other malicious code; (9) collecting or tracking other users' personal information without authorization; (10) interfering with or bypassing the Website's security features; or (11) any other unlawful conduct.

We reserve the right to suspend or terminate your access to the Website or its services if we determine that you've breached these Terms, provided false or incomplete information, harmed our rights or interests, or for any other reason (or no reason), without prior notice, and to pursue any other remedies available to us by law.

4. Products Sold for Personal Use Only

Products and services you buy from us through the Website are for your personal, non-commercial use. You agree not to resell, redistribute, modify, or export any product you order. Reselling our products outside authorized channels can affect their safety, efficacy, or eligibility for any warranty or guarantee, and we reserve the right to limit or refuse orders that, in our judgment, appear to come from resellers or distributors.

5. Product Information; Accuracy and Availability

Material on the Website is provided for general informational purposes only. These statements have not been evaluated by the FDA, and our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified professional before use, particularly if pregnant, nursing, taking medication, or managing a medical condition.

We try to keep information on the Website accurate and current, but it may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change, update, or cancel orders based on inaccurate information at any time, including after you've placed your order.

We do our best to display our products' colors and images accurately, but we can't guarantee that any given screen will display them exactly as they appear in person.

The Website may include historical information, which is provided for reference only and is not necessarily current. We may update the Website's contents at any time without an obligation to do so, and it's your responsibility to check for changes.

We don't guarantee any particular results from using our products. Results can vary based on factors unique to you.

6. Modifications to the Website and Prices

We may modify or discontinue access to the Website, or any part of it, at any time without notice, and we won't be liable to you or anyone else for doing so. Some products or services may be available only through the Website, in limited quantities, and subject to our Shipping and Refund policies.

Product descriptions and pricing are subject to change at any time, at our discretion. Any offer made on the Website is void where prohibited by law.

7. Payment

By submitting payment information, you confirm that: (i) you're authorized to use the payment method provided; (ii) the information you've given is complete and accurate; (iii) you're responsible for any related payment card fees; and (iv) sufficient funds are available to cover the amount due.

We and our payment processors may receive updated card details from your card issuer (such as a new number or expiration date) when your card is renewed or replaced, and we'll update your account accordingly. If you'd like to opt out of this update service, contact your card issuer directly.

We're not responsible for any fees your bank or card issuer charges you. If a charge is reversed, we may bill you directly or seek payment through another method.

8. Order Placement and Acceptance; Subscriptions, Automatic Payment, and Cancellation

Order Placement and Acceptance. An order confirmation doesn't mean we've accepted your order, we reserve the right to accept or decline any order for any reason. If we decline your order, we'll refund your original payment method. We're not liable for any loss or damage resulting from a declined order, and we may request additional information before processing one.

Subscriptions, Automatic Payment, and Cancellation. Some products may be available as a one-time purchase or through a subscription. If you subscribe, your card will be billed automatically on the interval you selected until you cancel. You may be able to adjust your billing frequency by contacting us at support@trynorvea.com. We may use an account-updater service to keep your payment details current if they change; renewals will be billed to the updated details. You can cancel your subscription at any time, but you must do so before the cutoff stated at checkout (commonly 24 hours before your next scheduled shipment) to avoid being charged for the next cycle. To cancel, email us at support@trynorvea.com.

If you're enrolled in a subscription and have provided a valid payment method, each payment will be processed automatically at the time of each shipment, billed to the method on file. You can cancel at any time by emailing support@trynorvea.com.

If your payment method fails for a subscription renewal, you agree that we may contact you at any email address you've provided to arrange an alternate payment method. Unpaid balances for products or services already received may be referred for collection.

9. Shipping

We ship to the destinations listed at checkout. Please see our Shipping Policy for details on order processing, handling, shipping times, and the couriers we use. You can track your order using the link provided in your shipping confirmation.

Please make sure your shipping address is accurate, we're not responsible for delayed or missing shipments caused by incorrect address information. If you need to correct or cancel an order after placing it, contact us at support@trynorvea.com as soon as possible; we'll do our best to help, but can't guarantee we'll be able to change an order once it's in process.

10. Delivery Confirmation

Because things beyond our control can happen at a delivery address, you agree that a carrier's delivery confirmation is sufficient proof of delivery, even without a signature.

11. Refunds and Returns

We offer a Money-Back Guarantee on qualifying first-time orders within 90 days of delivery, for a full refund, on the terms described here. This guarantee applies only to purchases made directly through https://trynorvea.com/. Orders that don't qualify are covered by our Standard Refund and Return Policy instead. If you claim a refund under this guarantee, you won't be eligible to use it again for a repurchase. To request a refund, email support@trynorvea.com. Approved refunds are issued to the original payment method.

If you're not satisfied with your order, or it arrives damaged, please see our Refund Policy for full details on how returns and exchanges work.

Once we receive your return, refunds are typically processed within 1–2 business days. It may then take up to 10 days for the refund to post to your account, depending on your bank.

12. Social Media

This section covers anyone who interacts with our presence on social platforms, including comments, feeds, and other content visible on the platforms we use ("Social Media Presence"). We don't control the sites hosting our Social Media Presence, which have their own privacy policies and terms. Comments and opinions posted by users are their own and don't reflect our views, and we have no obligation to monitor or remove them. If you see offensive or inappropriate content on our Social Media Presence, please report it to the relevant platform directly.

13. Disclaimer of Warranties

EXCEPT WHERE PROHIBITED BY LAW, THE WEBSITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. WE DON'T WARRANT THAT OUR PRODUCTS, SERVICES, OR OTHER MATERIAL WILL MEET YOUR EXPECTATIONS, OR THAT THE WEBSITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALL WARRANTIES NOT EXPRESSLY STATED HERE ARE DISCLAIMED TO THE FULLEST EXTENT THE LAW ALLOWS.

14. Disclaimer of Liabilities

EXCEPT WHERE PROHIBITED BY LAW, NORVEA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT, OUR PRIVACY POLICY, OUR PRODUCTS, OR YOUR USE OF THE WEBSITE, REGARDLESS OF WHETHER WE'VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES LOSS OF USE, PROFITS, DATA, OR GOODWILL, AND ANY COST OF SUBSTITUTE PRODUCTS OR SERVICES, REGARDLESS OF THE LEGAL THEORY. IF WE'RE FOUND LIABLE DESPITE THIS LIMITATION, OUR TOTAL LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DON'T ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

15. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Switzerland, without regard to conflict-of-law principles.

Any dispute arising from or relating to this Agreement, our Privacy Policy, our marketing practices, or our products or services will be submitted to the exclusive jurisdiction of the competent courts of Switzerland.

If you are a consumer residing outside Switzerland, nothing in this section limits any right you may have under the mandatory consumer-protection laws of your own country of residence, including your right to bring proceedings before the courts of that country where applicable law grants you that right.

16. Indemnification

To the fullest extent the law allows, you agree to indemnify, defend, and hold harmless Norvea, its affiliates, and their officers, directors, agents, contractors, and employees from any claims, losses, liabilities, damages, expenses, and costs (including reasonable attorneys' fees) arising from: (1) your breach of these Terms; (2) your breach of any representation or warranty in this Agreement; or (3) your violation of any law or the rights of a third party.

17. Third-Party Websites and Links

The Website may include material from, or links to, third-party websites. We're not liable for third-party content, websites, or transactions connected to them. Please review any third party's own policies before transacting with them, questions or complaints about third-party products should go to that third party directly.

18. Testimonials, Reviews, and Other Submissions

We welcome feedback about our products and services. Anything you submit to us, photos, testimonials, reviews, ideas, or suggestions ("Submissions"), is treated as non-confidential and non-proprietary, and you grant us a royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, publish, and create derivative works from it, in any form. You confirm your Submissions are accurate and don't infringe on anyone else's rights, and you agree we may use a Submission, including your name, in our advertising and marketing at our discretion. Testimonials reflect individual experiences and don't represent a typical or guaranteed result.

19. Copyright, Trademarks, and Intellectual Property

DMCA Notice. If you believe material on the Website infringes your copyright, contact us at support@trynorvea.com with: (i) a description of the copyrighted work; (ii) a description and location of the allegedly infringing material; (iii) your contact information; (iv) a good-faith statement that the use isn't authorized; (v) a statement, under penalty of perjury, that your notice is accurate and that you're authorized to act on the copyright owner's behalf; and (vi) your signature. We'll investigate valid notices and remove or disable access to infringing material where appropriate.

Content and License. All content on the Website, images, text, graphics, logos, layouts, designs, and software (the "Content"), is owned or licensed by Norvea and protected by copyright, trademark, and other laws. Using the Website doesn't transfer any ownership of the Content to you. You may access and view the Content for personal, non-commercial use only. Except as expressly permitted, you may not download, copy, store, redistribute, sell, license, or create derivative works from the Content, even for non-commercial purposes.

Copyright. Content on the Website may not be copied, reproduced, republished, or distributed without our prior written consent, except that you may view, print, and download material for personal, non-commercial, informational use, provided you keep this copyright notice intact. We may revoke this permission at any time.

Trademarks. The trademarks, logos, and service marks on the Website belong to Norvea. Nothing here grants you a license to use them without our prior written consent, including in advertising, publicity, or as a hyperlink.

20. Electronic Communications

You agree that we may communicate with you electronically, and that electronic communications, notices, and agreements satisfy any legal requirement that such communications be in writing.

21. Assignment

You may not assign your rights under these Terms; any attempt to do so is void. We may transfer our rights and obligations under these Terms without your consent, including in connection with a merger, acquisition, or sale of assets.

22. No Waiver

Our failure to enforce any part of these Terms doesn't waive our right to do so later, and no single waiver constitutes a continuing waiver of that or any other term.

23. Severability

If any part of these Terms is found unlawful or unenforceable, that part will be enforced to the fullest extent permitted, and the rest of the Terms will remain in full effect.

24. Termination

If this Agreement is terminated, the sections that by their nature should survive, including those covering intellectual property, disclaimers, liability, indemnification, and dispute resolution, will continue to apply.

25. Entire Agreement

These Terms, together with any policies or rules we post on the Website, make up the entire agreement between you and Norvea, and supersede any prior agreements on the same subject. Ambiguities in these Terms won't be construed against whichever party drafted them.

26. Questions or Additional Information

If you've purchased a product or service through the Website, you can reach our Customer Support team at: support@trynorvea.com.