Refund Policy

Norvea Refund Policy

At Norvea, we stand behind what we sell and want every customer to feel confident in their purchase. If you're not satisfied, we offer a 30-day refund window with no return required. We just ask that your request comes in within the eligible timeframe and includes a valid reason for your dissatisfaction.

1. Eligibility & Timeframe

To be eligible for a refund under this policy:

  • Your refund request must be submitted within 30 days of your original purchase date.
  • Requests submitted after 30 days aren't eligible for a refund, regardless of circumstances.
  • Only orders placed directly through https://trynorvea.com are eligible. Orders placed through third-party retailers or resellers aren't covered under this policy.
  • Subscription renewals or recurring charges aren't eligible for a refund unless the subscription was cancelled at least 24 hours before the renewal date (see Section 7).
  • Orders that have already been processed or fulfilled once the 30-day period has passed aren't eligible.

All refund requests are reviewed on a case-by-case basis and aren't automatically guaranteed. We reserve the right to decline requests that lack sufficient detail or appear inconsistent with normal product use. No exceptions are made beyond the 30-day money-back guarantee.

2. No Return Required

We don't require you to send the product back to receive a refund — you're not expected to ship anything to us.

Refunds are issued based on your submitted request and the information provided, not on a physical return. Please don't ship anything back to us unless we've explicitly asked you to — we're not able to accept or process unsolicited returns.

3. Valid Reasons for a Refund

A refund request needs a clear, honest reason for your dissatisfaction. Examples of valid reasons include:

  • The product didn't meet your expectations
  • Dissatisfaction with results
  • Issues with the product's usability or experience
  • Other reasonable product-related concerns

4. Order Issues & Exceptions

The following situations may qualify for a refund or replacement once our team verifies them:

Damaged or Defective Items. If your order arrives damaged or defective, contact our support team promptly. We may ask for supporting documentation, such as photos of the product and packaging, to verify the issue. Once confirmed, we'll arrange a replacement or refund.

Incorrect or Missing Items. If you received the wrong item or your order is incomplete, contact support with your order details. We may issue a replacement or refund after verification.

Order Cancellation. Orders can only be cancelled if they haven't yet entered processing. Once an order is processing or in transit, it's no longer eligible for cancellation.

Unfulfilled or Out-of-Stock Items. If an item can't be fulfilled, we'll issue a refund automatically to your original payment method.

5. Shipping & Delivery Conditions

Delivery-related concerns are evaluated using carrier tracking data and verification.

Delivered but Not Received. If tracking confirms delivery and valid delivery proof is available, the order is considered fulfilled and isn't eligible for a refund or replacement. If delivery can't be confirmed by the carrier, we'll arrange a replacement at no cost. Delivery disputes themselves aren't eligible for refund.

Delayed Shipment / Premature Delivery Status. Carriers sometimes mark a package as delivered up to 24 hours before it actually arrives. Please allow 24 hours before reporting a missing package. If it still hasn't arrived after that window, contact our support team for help.

Stolen Packages. We're not responsible for packages lost or stolen after carrier-confirmed delivery. Once a package is marked delivered, it's your responsibility to secure it at your address. If this happens, we recommend contacting your local authorities and the carrier.

Delivered to an Incorrect Address. If the carrier delivered to the wrong address due to their own error, we'll arrange a replacement or refund once verified. If an incorrect or incomplete address was provided at checkout, the order isn't eligible for a refund or replacement once it's marked delivered.

6. Quality Concerns

If you believe there's an issue with product quality, contact our support team with a description of the problem. We'll assess the situation and provide an appropriate resolution, which may include a replacement or refund where applicable.

7. Subscriptions

Some Norvea products are available on a subscription that renews automatically unless cancelled. By placing your initial subscription order, you agree to the auto-renewal terms and confirm you understand this section.

First Subscription Order. Your first subscription order is covered by the standard 30-day money-back guarantee described in Section 1.

Renewal Cancellation Deadline. To avoid being charged for a renewal, you must cancel your subscription at least 24 hours before your renewal date. If you cancel within 24 hours of the renewal date, or after the renewal has processed, that charge stands and isn't eligible for a refund. Not cancelling in time isn't grounds for a refund on its own.

Billing Cadence. If you sign up for a subscription, you'll be charged through your payment method on file every 30 days, or at whatever cadence you've chosen (your "billing period").

How to Cancel. You can cancel at any time — as long as you do so at least 24 hours before your next renewal date — through:

Billing Information for Subscriptions. You're responsible for keeping your billing information current, complete, and accurate, and for updating it promptly if anything changes (a new address, card number, or expiration date). Please notify us right away if your payment method is cancelled or no longer valid. You can make changes through the customer portal or by contacting support.

8. How to Request a Refund

To request a refund or replacement, email us at support@trynorvea.com. We'll respond within 1-2 business days to review your request and confirm next steps.

9. Refund Processing & Timeline

Once approved, refunds are issued to your original payment method. Processing typically takes 5-10 business days, though final posting time depends on your bank or card provider. You'll get a confirmation email once your refund has been processed.

10. Abuse & Policy Misuse

To keep this policy fair for everyone:

  • Repeated refund requests may be subject to additional review.
  • Fraudulent or misleading claims will result in a denied request.
  • Customers who misuse this policy may be permanently restricted from future refunds.

11. Agreement to This Policy

By completing a purchase on https://trynorvea.com, you acknowledge that you've read, understood, and agreed to this Refund Policy, including all its eligibility requirements and limitations. Agreement is implicit at the time of purchase and doesn't require a separate signature.

We reserve the right to update or amend this policy at any time. The version in effect at the time of your purchase governs your order.